Returns and Exchanges
• Make sure you send a Return Request to firstname.lastname@example.org (yes, without the .com)
• Explain the reason for your return.
• Once we approve and send you a Return Confirmation email, send your item(s) back to us within 15 days after receiving your order. (The customer is responsible for the shipping costs of the returned item)
• The item(s) must have the label/tags still attached and must be unwashed and unused.
• LUVH SHOP gives NO MONEY REFUND in any case.
• Once we confirm the item(s) has been returned correctly, and we approve the request, we will send you an email with a STORE CREDIT, with the total amount of your original purchase.
• If what you want is a SIZE CHANGE, please specify that on the email, and we will make the change if the item(s) is returned in the conditions stated above.
• Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
• Items on SALE cannot be returned or exchanged. All SALE purchases are final.
• Mail returns to: LUVH SHOP - Comercializadora General En PR
155 Calle Carazo Box 107, Guaynabo , PR 00971.