Returns and Exchanges
Returns and Exchanges:
To initiate a return, follow these steps:
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Send a Return Request to info@shopluvh.com, detailing the reason for your return.
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Once approved, you'll receive a Return Confirmation email. Ship your item(s) back to us within 15 days of receiving your order. (Customers are responsible for shipping costs, except for orders over $150, which may qualify for free returns. If eligible, we'll provide a paid shipping label via email.)
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Ensure the item(s) have attached labels/tags, and they are unwashed and unused.
Please note:
- LUVH Inc does not provide monetary refunds under any circumstances.
- After confirming the correct return and approving the request, we'll issue a STORE CREDIT equal to your original purchase amount.
Returns conditions:
- Damaged, soiled, or altered items may not be accepted and could be sent back to the customer.
- Items marked as SALE are non-returnable and non-exchangeable; all SALE purchases are final.
Mail returns to:
LUVH Inc.:
1057 Ave. Ponce De Leon Suite #7 San Juan PR 00907